REFUND & CANCELLATION POLICY

Last updated: 24 August 2026

We want every client to enroll with confidence. This policy explains exactly when payments can be refunded or bookings changed.

Coaching packages (Gold, Silver, Life Coaching, Advanced Protocol)

• Before your plan is delivered: you may cancel for a full refund at any time before your personalized plan has been sent to you.
• After your plan is delivered: because every plan is custom-built personal work, fees are non-refundable once the plan has been delivered.
• Upgrades: you may upgrade to a higher package at any time and pay only the difference.
• Our guarantee: if you follow your plan fully for 12 weeks and see no change, we continue coaching you free of charge until you do.

Consultation calls

• Reschedule or cancel free up to 24 hours before your booked slot — cancellations made in time receive a full refund.
• No-shows or cancellations made less than 24 hours before the call are non-refundable.
• If we have to cancel your call, you choose between a full refund or a priority rebooking.

Ebooks (digital products)

• Ebook purchases can be refunded any time before your watermarked copy is delivered.
• Once your personalized, watermarked copy has been delivered to your account, the purchase is non-refundable — the file is stamped to you personally and cannot be "returned".
• Each purchase covers one edition (English or Arabic). If you picked the wrong edition, contact us before delivery and we'll switch it free.

How to request a refund

Message us on WhatsApp at +20 121 013 7949 or email support@bongacoaching.com with your name and payment reference. Approved refunds are returned to the original payment method within 7–14 business days.