PRIVACY POLICY
Last updated: 24 August 2026
This Privacy Policy explains how Bonga Coaching ("we", "us") collects, uses, and protects your information when you use bongacoaching.com and our coaching services.
Information we collect
- Contact details — your name, phone number, and email when you message us or enroll.
- Coaching information you choose to share — age, weight, height, training history, dietary preferences, relevant health conditions, and progress photos, used solely to build and adjust your plan.
- Payment confirmation — we receive confirmation that a payment succeeded. Card payments are processed by our payment provider (Paymob); we never see or store your card details.
How we use your information
- To create, deliver, and adjust your personalized coaching plan.
- To communicate with you about your program via WhatsApp or email.
- To process payments and maintain business records.
What we don't do
- We never sell or rent your personal data to anyone.
- We never publish your progress photos or results without your explicit permission — and when clients allow sharing, faces are always hidden.
- We don't run advertising trackers or analytics cookies on this website. The only thing stored in your browser is your language preference.
The client platform (app.bongacoaching.com)
- Account data — name, email, phone, gender, and a securely hashed password (we never store your password itself).
- Coaching data you submit — intake answers (including health information you choose to share), daily weights, weekly check-ins, workout logs, and progress photos. Progress photos are optional for female clients.
- Activity records — the platform logs actions (orders, submissions, downloads) so Coach Bonga can run your coaching; this is not advertising tracking.
- This data is used exclusively to deliver your coaching, is visible only to you and Coach Bonga, and is stored with our hosting providers (Vercel) and database provider (Neon) on encrypted infrastructure.
- You may request export or deletion of your account data at any time via support@bongacoaching.com; we action requests within 30 days (payment records are retained as required by law).
Service providers
We rely on a small number of processors to operate: WhatsApp (client communication), Vercel (website & platform hosting), Neon (database), Google Fonts (typefaces), and Paymob (payment processing). Each receives only the minimum data needed for its function.
Data retention & your rights
We keep coaching records for as long as you are a client, and business/payment records as required by law. You can request a copy, correction, or deletion of your personal data at any time by emailing support@bongacoaching.com — we action requests within 30 days.
Contact
Privacy questions: support@bongacoaching.com · Cairo, Egypt.